Elements and Performance Criteria
- Contribute to the development of a diversity strategy
- The organisational context and framework for the diversity strategy are identified and key result areas are established
- A diversity strategy is developed that identifies diversity issues and objectives to enhance business unit and organisational effectiveness in accordance with public sector legislation and policies
- The strategy is used to identify benefits and opportunities provided by a diverse workforce and complies with legislative requirements, organisational policies and practices
- Diversity objectives in the strategy are linked with the demographic profile of the client base, the organisation's strategic goals and the core business of the business unit
- The strategy is developed in consultation with stakeholders, including people from key equity groups and the organisation's clients
- The strategy is designed to provide a mechanism through which diversity issues can be integrated within organisational policies and procedures, for example, recruitment and selection
- Promote and review diversity strategy
- The strategy is communicated and promoted within the business unit and the organisation in accordance with audience needs and organisational requirements
- The need for diversity support programs is identified and programs are established in accordance with the objectives of the diversity strategy
- Individuals are encouraged to align everyday work with the diversity strategy in recognition that individuals are the implementers who will ensure the strategy's success
- Progress of diversity strategies within business plans is monitored and reported on in accordance with organisational policy and procedures
- The effectiveness of the strategy in contributing to organisational effectiveness is monitored and reviewed according to its specifications, and recommendations for enhancements are identified and acted upon
- Facilitate the development of a workforce that promotes and values diversity
- Benefits of a diverse workforce are identified and communicated to those working within the business unit and the organisation
- Initiatives and resources to address barriers to equal employment opportunity within the organisation are developed or adopted in accordance with the diversity strategy
- A range of leadership styles is employed to facilitate intercultural management and to manage diverse teams
- The diersity factors associated with individuals within the workforce are identified and utilised in the delivery of services to diverse clients
- A range of working styles that are reflective of a diverse workforce is accepted and encouraged, unified to the organisational context
- Diversity training and awareness programs are utilised, as appropriate, to promote the benefits of a diverse workforce
- Facilitate communication within a diverse workforce
- Language, literacy and numeracy issues are identified and addressed to facilitate full participation of all members of the workforce in work and development activities
- A range of communication strategies is employed to meet the needs of a diverse workforce and client base
- The tar get audience is identified and tailored communications strategies are adopted
- Resources to facilitate effective communication within the workplace are identified and utilised in accordance with organisational policy and procedures
- Ineffective and inappropriate communication strategies are identified and adjusted to meet the information needs of a diverse workforce and client base